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Return & Cancellation
Returns
1. Eligibility: Products can be returned within 30 days of receipt if they are in their original condition, unused, and with all original packaging and tags.
2. Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorisation and instructions.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Cancellations
1. Order Cancellation: Orders can be cancelled before they are shipped. If you need to cancel an order, please contact our customer service team as soon as possible with your order number.
2. Shipped Orders: If your order has already been shipped, it cannot be cancelled. However, you can initiate a return once you have received the item.
3. Refunds for Cancellations: If your order is successfully cancelled before shipping, you will receive a full refund to your original method of payment.
Exceptions
1. Non-returnable Items: Certain items are non-returnable, such as perishable goods, custom-made products, and gift cards. Please check the product description for any exceptions before making a purchase.
2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damage or defect. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our return and cancellation policy, please contact our customer service team at 9243585858 or info@uniletstores.com. We are here to assist you and ensure your satisfaction.